Customer Service Charter

The management and staff at NetBop understand the importance of excellent customer service. The values to which they subscribe are truthfulness, openness, honesty, accountability, professionalism and confidentiality. The company will ensure that all employees uphold the highest standards of ethical behaviour. It will, furthermore, ensure that all staff are well trained and committed to this.

Our charter sets out our commitment and the standards of service we aim to provide. Our charter applies to everyone who has contact with NetBop, including:

  • Clients
  • Partners
  • Employees
  • Media
  • Members of the public
  • Other organisations
  • Potential clients
  • Sponsors and Advertisers

Our Commitment

As NetBop staff we are committed to:

  • Maintaining a professional manner
  • Using plain or easy to understand language
  • Being courteous and helpful
  • Listening carefully
  • Providing clear and accurate information
  • Responding to enquiries and requests promptly
  • Being transparent and accountable
  • Apologising if we make a mistake
  • Being accessible
  • Advising of all relevant timescales
  • Continuously striving to improve or exceed our service standards

Our Service Standards

If you telephone us, we will:

  • Be polite and helpful;
  • Give our name;
  • Offer to call you back at a suitable time if we can’t deal with your enquiry immediately;

If you write to us by letter or fax, we will:

  • Thank you for your correspondence;
  • Reply to your enquiry in full within five working days;
  • Make sure that we have answered all of your questions, and tell you who to contact if you want more information;
  • Let you know when you will get a reply, if our answer to your enquiry will take longer than five working days

If you contact us by email, we will:

  • Thank you for your enquiry within one working day;
  • Reply to your enquiry in full within three working days;
  • Make sure that we have answered all of your questions, and tell you who to contact if you want more information;
  • Let you know when you will get a reply, if our answer to your enquiry will take longer than three working days

If you visit our website, we will:

  • Make sure that information on our website (www.netbop.co.uk) is accurate, up to date and useful;
  • Make sure all information is presented in easily accessible software
  • Avoid using jargon and abbreviations

What we would like you to do:

  • Provide information quickly so we can undertake your projects promptly;
  • Let us know if you are unable to make an appointment;
  • Act in a polite and considerate way, so we can give you and other customers the standard of service you expect

How to help us give you a good service:

  • Tell us how we can improve our services by giving us your comments and ideas;
  • Fill in any survey forms when asked;
  • Tell us if you have a complaint

You can complain over the phone, in person, in writing, by email or fax. We will answer your complaint in full within five working days.

To write to us:

NetBop Technologies Ltd
1 Princess Way
Swansea
SA1 3LQ

Telephone: 01792 588277*

Fax: 07006 082643

Email: support@netbop.co.uk

* Monday to Friday 9:30am-5:30pm, for all urgent enquiries outside of these times, please contact: support@netbop.co.uk

I would happily recommend anyone to NetBop and continue to use them on a regular basis.

Ryan Miles
Miles Hire

Credentials